Privacy Policy

TrueMedX
1973 W 33rd St, Suite 110, Edmond, OK 73013

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.truemedx.com (the “Site”).


PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected data as "Device Information."

We collect Device Information using the following technologies:

  • Log files track actions occurring on the Site and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

  • Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as "Order Information."

When we talk about "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.


HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;

  • Screen orders for potential risk or fraud;

  • Provide you with information or advertising related to our products or services, in accordance with the preferences you have shared with us.

We use the Device Information that we collect to help screen for potential risk and fraud (particularly your IP address) and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site and assessing the success of our marketing and advertising campaigns).


SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your information, as described above. We also use Google Analytics to understand how our customers use the Site. You can read more about how Google uses your Personal Information here: Google Privacy Policy. You can also opt out of Google Analytics here: Google Opt-out.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests, or otherwise protect our rights.


BEHAVIORAL ADVERTISING

We use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may interest you. For more information about targeted advertising, visit the Network Advertising Initiative's educational page: NAI Understanding Online Advertising.

You can opt out of targeted advertising by visiting the Digital Advertising Alliance’s opt-out portal: DAA Opt-out.


DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we receive a Do Not Track signal from your browser.


YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and request that it be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the information below.

Additionally, if you are a European resident, we note that we are processing your information to fulfill contracts we might have with you (for example, if you make an order through the Site) or otherwise to pursue our legitimate business interests. Also, please note that your information will be transferred outside of Europe, including to Canada and the United States.


DATA RETENTION

When you place an order through the Site, we maintain your Order Information for our records unless and until you ask us to delete this information.


MINORS

The Site is not intended for individuals under the age of 18.


CHANGES

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.


SMS DISCLOSURE

By providing your phone number and opting in to receive SMS messages from TrueMedX, you consent to receive automated marketing and transactional messages, including order updates, promotional offers, and service notifications.

  • Message frequency varies.

  • Message and data rates may apply.

  • You can opt-out at any time by replying STOP to any message or contacting us directly.

  • For help, reply HELP or contact us at cynthia@gnupharma.com.

We do not sell or share your phone number with third parties for marketing purposes.


CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by:


Effective Date: February 2025