Privacy policy
TrueMedX Privacy Policy
Representation regarding the efficacy and safety of TrueMedX products on this website (the “Site”) has not been evaluated by the Food and Drug Administration (“FDA”). The FDA does not evaluate supplements, which are products included on this website. These products are not intended to diagnose, prevent, treat, or cure any diseases.
This Privacy Policy describes how www.truemedx.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information.”
Device Information
- Purpose of collection: To load the Site accurately for you and to perform analytics on Site usage to optimize our services.
- Source of collection: Collected automatically through cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: Shared with our processor, Shopify.
- Personal Information collected: Web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and how you interact with the Site.
Order Information
- Purpose of collection: To provide products or services to you, fulfill our contract, process your payment information, arrange for shipping, provide invoices and/or order confirmations, and communicate with you. Additionally, to screen orders for potential fraud and, in line with your preferences, provide information or advertising related to our products or services.
- Source of collection: Collected from you.
- Disclosure for a business purpose: Shared with our processor, Shopify.
- Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Customer Support Information
- Purpose of collection: To provide customer support.
- Source of collection: Collected from you.
- Personal Information collected: We do not actively collect customer support-specific information unless provided directly by you.
Minors
The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at support@truemedx.com for deletion purposes. Alternatively, you may write to us at:
TrueMedX
1973 W 33rd St, Suite 110
Edmond, OK 73013
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:
- Shopify: We use Shopify to power our online store. Learn more about Shopify’s privacy practices here: https://www.shopify.com/legal/privacy.
- Compliance with laws: We may disclose Personal Information to comply with legal obligations, such as responding to subpoenas, search warrants, or other lawful requests.
Behavioral Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications. Examples:
- Google Analytics: To understand how customers use the Site. Learn more about Google’s privacy practices here: https://www.google.com/intl/en/policies/privacy/. You can opt out here: https://tools.google.com/dlpage/gaoptout.
- Shopify Audiences: To show relevant ads on other websites and allow other Shopify merchants to promote products you may be interested in.
Opt-out Options:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Alternatively, opt out through the Digital Advertising Alliance at: https://optout.aboutads.info/.
Using Personal Information
We use your Personal Information to:
- Provide and maintain our products and services.
- Process payments.
- Ship and fulfill orders.
- Offer promotional opportunities.
Retention of Information
We retain your Personal Information as long as necessary to fulfill the purposes outlined in this policy unless otherwise required by law. You may request that your information be erased by contacting us.
Your Rights
GDPR (for EEA Residents)
You have the right to access, correct, update, or erase your Personal Information. To exercise these rights, contact us at support@truemedx.com.
CCPA (for California Residents)
You have the right to access, correct, update, or delete your Personal Information. You may also designate an authorized agent to submit requests on your behalf. Contact us at support@truemedx.com to exercise these rights.
Cookies
Cookies help us optimize your browsing experience. Learn more about Shopify’s cookies here: https://www.shopify.com/legal/cookies. You can manage cookies through your browser settings. Blocking cookies may impact your experience on our Site.
Do Not Track
We do not alter our data collection practices in response to “Do Not Track” signals.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our practices, legal updates, or other operational reasons. Updates will be posted on this page. Please check regularly for the latest version.
Contact
For questions, concerns, or to exercise your rights, contact us at:
Email: support@truemedx.com
Mail:
TrueMedX
1973 W 33rd St, Suite 110
Edmond, OK 73013
Last Updated: 12-18-2024