Terms of service

TrueMedX Terms and Conditions

Effective Date: January 1, 2020
Last Updated: December 18, 2024

IMPORTANT! THESE TERMS OF SERVICE GOVERN YOUR USE OF THIS WEBSITE https://www.TrueMedX.com/ (the "SITE" or "Site"), WHICH IS PROVIDED BY TRUEMEDX, ITS AFFILIATES, OR AGENTS ("TRUEMEDX", "COMPANY," "US," "WE," OR "OUR"), AND APPLY TO ALL USERS VISITING THE SITE. BY ACCESSING THIS SITE, USING THE SERVICES, OR PURCHASING PRODUCTS, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THIS SITE OR ITS SERVICES.

Acceptance of Terms

By accessing or using this Site, you confirm that:

  1. You are at least 18 years of age or the age of majority in your jurisdiction.
  2. You have read, understood, and agree to these Terms.
  3. You have the legal authority to accept these Terms on behalf of yourself or any organization you represent.

Changes to Terms

We reserve the right to update or modify these Terms at any time. Updates will be posted on the Site with an updated "Last Updated" date. It is your responsibility to review the Terms periodically. Continued use of the Site following updates indicates your acceptance of the new Terms.

Product Returns & Refund Policy

We offer a 30-day satisfaction guarantee on all products. If you are unsatisfied, return the unused portion of the product within 30 days of purchase for a full refund.

  • Damaged Products: Claims for damages due to shipping must be made within 48 hours of delivery. Contact info@truemedx.com with detailed information about the damages.
  • Return Address:
    TrueMedX
    1973 W 33rd St, Suite 110
    Edmond, OK 73013

Age Restrictions

The Site and its products are intended for individuals 18 years or older. By using this Site, you affirm you meet these age requirements.

Privacy Policy

Our Privacy Policy is incorporated into these Terms. Please review it to understand how we collect, use, and protect your information. You can find the Privacy Policy on our Site.

Shipping and Delivery

  • Orders under $74.99 within the U.S. are subject to a flat shipping rate of $8.99.
  • Ground shipping typically takes 7 business days.
  • Expedited options are available at additional costs. For questions about shipping, contact info@truemedx.com.

Use of the Site

You may use the Site and its content only for lawful purposes and as permitted by these Terms. Unauthorized use of the Site or its content, including resale or commercial use, is strictly prohibited.

Prohibited Activities

You may not:

  • Engage in illegal or harmful activities on the Site.
  • Post offensive, harmful, or infringing content.
  • Attempt to hack, disrupt, or misuse the Site's systems.

We reserve the right to suspend or terminate your access if you violate these terms.

Health Disclaimer

The products and information provided on this Site are not evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease. Consult your physician before using any product if you are pregnant, nursing, taking medication, or have a medical condition.

Dispute Resolution

All disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA). The arbitration will take place in Edmond, Oklahoma, and both parties agree to bear their own costs.

Limitation of Liability

TrueMedX will not be liable for:

  • Damages arising from improper use of our products.
  • Losses due to unauthorized access or system failures.

In no event shall TrueMedX's liability exceed the total amount paid for the products in question.

Intellectual Property

All content on this Site, including text, images, and trademarks, is the property of TrueMedX or its licensors. Unauthorized use is prohibited.

Contact Information

For questions about these Terms, please contact us at:

TrueMedX
1973 W 33rd St, Suite 110
Edmond, OK 73013
Email: info@truemedx.com