Refund policy

 

TrueMedX Refund and Returns Policy

At TrueMedX, we stand behind the quality of our products and aim to ensure your satisfaction. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Unused and in the same condition that you received it.
  • Returned in the original packaging.

Non-returnable items include:

  • Opened or used supplements.
  • Perishable goods.
  • Gift cards.
  • Downloadable digital products.
  • Health and personal care items that have been opened.

Required Documentation

To complete your return, a receipt or proof of purchase is required.
Please do not send your purchase back to the manufacturer.

Partial Refunds

In certain situations, partial refunds may be granted:

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned more than 30 days after delivery.

Refund Process

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a specified number of days.

Delayed or Missing Refunds:

  • If you haven’t received your refund, check your bank or contact your credit card company, as processing times may vary.
  • If you’ve done all this and still haven’t received your refund, contact us at info@truemedx.com.

Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges

We replace items only if they are defective or damaged. To request an exchange for the same item, email us at info@truemedx.com and send your item to:
1973 W 33rd St, Suite 110, Edmond, OK 73013

Gifts

If the item was marked as a gift during purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the gift giver had the order shipped to themselves, we will issue a refund to the gift giver.

Shipping Returns

To return your product, mail it to:
1973 W 33rd St, Suite 110, Edmond, OK 73013

  • Return shipping costs are the customer’s responsibility and are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.
  • For expensive items, consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost return shipments.

Need Help?

If you have questions about refunds or returns, please contact us at info@truemedx.com.